The Decision to Trust (ePub)
How Leaders Create High-Trust Organizations
(Sprache: Englisch)
A proven model to create high-performing, high-trust
organizations
Globally, there has been a decline in trust over the past few
decades, and only a third of Americans believe they can trust the
government, big business, and large institutions. In...
organizations
Globally, there has been a decline in trust over the past few
decades, and only a third of Americans believe they can trust the
government, big business, and large institutions. In...
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A proven model to create high-performing, high-trust
organizations
Globally, there has been a decline in trust over the past few
decades, and only a third of Americans believe they can trust the
government, big business, and large institutions. In The
Decision to Trust, Robert Hurley explains how this new culture
of cynicism and distrust creates many problems, and why it is
almost impossible to manage an organization well if its people do
not trust one another. High-performing, world-class companies are
almost always high-trust environments. Without this elusive,
important ingredient, companies cannot attract or retain top
talent.
In this book, Hurley reveals a new model to measure and repair
trust with colleagues managers and employees.
* Outlines a proven Decision to Trust Model (DTM) of ten factors
that establish whether or not one party will trust the other
* Filled with original examples from Daimler, PriceWaterhouse
Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric,
Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods,
and Zappos
* Reveals how leaders in Asia, Europe, and North America have
used the DTM to build high-trust organizations
Covering trust building in teams, across functions, within
organizations and across national cultures, The Decision to
Trust shows how any organization can improve trust and the
bottom line.
organizations
Globally, there has been a decline in trust over the past few
decades, and only a third of Americans believe they can trust the
government, big business, and large institutions. In The
Decision to Trust, Robert Hurley explains how this new culture
of cynicism and distrust creates many problems, and why it is
almost impossible to manage an organization well if its people do
not trust one another. High-performing, world-class companies are
almost always high-trust environments. Without this elusive,
important ingredient, companies cannot attract or retain top
talent.
In this book, Hurley reveals a new model to measure and repair
trust with colleagues managers and employees.
* Outlines a proven Decision to Trust Model (DTM) of ten factors
that establish whether or not one party will trust the other
* Filled with original examples from Daimler, PriceWaterhouse
Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric,
Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods,
and Zappos
* Reveals how leaders in Asia, Europe, and North America have
used the DTM to build high-trust organizations
Covering trust building in teams, across functions, within
organizations and across national cultures, The Decision to
Trust shows how any organization can improve trust and the
bottom line.
Inhaltsverzeichnis zu „The Decision to Trust (ePub)“
Introduction 1 1 The Decision to Trust 7 2 The Decision to Trust Model 25 3 How We Differ in Trusting 41 4 Situational Factors in the Building of Trust 51 5 Tools for Diagnosing, Building, and Repairing Trust 73 6 Trust in Leadership and Management 91 7 Trust in Organizations 113 8 Building Trust Within Teams 139 9 Building Trust Across Groups and National Cultures 159 10 Hope for the Future of Trust 189 Appendix A--Research on the Antecedents to Trust 199 Appendix B--Trust Diagnosis Worksheet 203 Appendix C--Trust Interventions 205 Appendix D--Systemic Trust Interventions 209 Notes 211 Acknowledgments 231 About the Author 235 Index 237
Autoren-Porträt von Robert F. Hurley
ROBERT F. HURLEY is a professor at Fordham University and president of Hurley Associates, a consulting firm that uses behavioral science to enhance individual and organizational effectiveness. He is also a core faculty member in the High Impact Leadership program for executives at Columbia Business School. His work has appeared in the Harvard Business Review and the California Management Review, among other publications. He is based in New York City and Ridgefield, CT.For more information, please visit www.DrBobHurley.com
Bibliographische Angaben
- Autor: Robert F. Hurley
- 2011, 1. Auflage, 256 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 1118131886
- ISBN-13: 9781118131886
- Erscheinungsdatum: 15.09.2011
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- Dateiformat: ePub
- Größe: 2.80 MB
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Sprache:
Englisch
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