The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (ePub)
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.
Adrian Martin graduated with a Degree and Masters in Hotel and Catering Management from Manchester University before working for Thistle Hotels in London, Bath, Bristol, and Bedford. He has won two national teaching awards and is currently Vice Principal of the Edge Hotel School at the University of Essex, which he has led to achieve 100% student satisfaction in the National Student Survey. Adrian is researching customer behaviour in restaurants for his PhD.
- Autoren: Philip Berners , Adrian Martin
- 2022, 194 Seiten, Englisch
- Verlag: Taylor & Francis
- ISBN-10: 1000617734
- ISBN-13: 9781000617733
- Erscheinungsdatum: 18.07.2022
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- Dateiformat: ePub
- Größe: 2.34 MB
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