The Secrets of Facilitation (PDF)

The revised edition of this facilitation classic offers a wealth
of targeted techniques for facilitators who seek effective,
consistent, and repeatable results. Based on Michael Wilkinson's
proven SMART (Structured Meeting And Relating Techniques) approach,
The Secrets of Facilitation can help to achieve stellar
results when managing, presenting, teaching, planning, and selling,
as well as other professional and personal situations.

This expanded edition includes new chapters on facilitating
virtual meetings, cross-cultural teams, and large groups and
conferences. It also provides a series of strategies for engaging
teams, additional information about making meetings more
productive, and further guidance on preventing dysfunctional
behavior. In addition, the book contains a wealth of fresh case
studies and an ancillary website with must-have tools and
techniques for both the beginner and the seasoned facilitator.

Praise for the First Edition of The Secrets of
Facilitation

"One of the single most powerful processes is the ability to
successfully lead a group to an impactful, actionable outcome. In
The Secrets of Facilitation, beginning and experienced
facilitators alike will find tools to take their results to the
next level."

--Jim Canfield, chief learning officer, TEC
International

"This book shares 'The Secrets' that have been the basis of my
facilitation practice for over a decade."

--Kerri McBride, past chair, International
Association of Facilitators

"In my career, I've seen many, many facilitators. Michael
Wilkinson is the best. 'The Secrets' explain why."

--Len Roberts, CEO, RadioShack

"We have trained over 100 leaders and business analysts in 'The
Secrets.' Great facilitation works."

--Peter Scott, executive general manager,
MLC-National Australia Bank

"At last there is a practical, hands-on guide for anyone who
works with groups or teams. This book delivers!"

--Ann Herrmann-Nehdi, CEO, Herrmann International,
Herrmann Brain Dominance Indicator