The Way You Make Me Feel (ePub)
20 Lessons in Customer Service
(Sprache: Englisch)
Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday...
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Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday situations. It captures that fact that often there is a lack of alignment between what the provider of the service and the receiver of the service consider to be excellent. Prescriptions accompany each scenario to provide managers with ideas on how to improve the service offerings based on the lessons learned.
Autoren-Porträt von Donnovan Simon
Donnovan Simon is a senior manager in a technology company in Calgary, Alberta. As a senior manager his main focus has been the development and implementation of strategies to support the customers. He was born in Jamaica and migrated to Canada to fulfill his desire to experience life in another culture. With experience in Canada and Jamaica, he has spent the greater part of the last fifteen years interacting with, or managing teams that interact with customers on a daily basis. His career also includes several roles in professional organizations which focussed on quality standards.
Bibliographische Angaben
- Autor: Donnovan Simon
- 2011, 140 Seiten, Englisch
- Verlag: iUniverse
- ISBN-10: 1462002544
- ISBN-13: 9781462002542
- Erscheinungsdatum: 31.03.2011
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eBook Informationen
- Dateiformat: ePub
- Größe: 0.20 MB
- Mit Kopierschutz
Sprache:
Englisch
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