Third Sector Performance (ePub)

Graham Manville is a Senior Lecturer in Business and Management at the University of East Anglia and a Certified Management Consultant. He lectures on Strategic Management, Performance Management, Operations Management and Entrepreneurial Management. He was formerly the University's Assistant Dean for Enterprise for the Faculty of Law, Arts and Social Sciences. Manville moved into academia after spending 15 years in industry. His research in Third Sector performance management has been honoured with several awards and he has co-authored a book on balanced scorecard for practitioners in SMEs. Manville is a reviewer for journals including Public Money and Management, the International Journal of Productivity and Performance Management, and Measuring Business Excellence. He sits on the editorial board of the Electronic Journal of Knowledge Management. Richard Greatbanks is a Senior Lecturer in Operations Management within the Department of Management, University of Otago, Dunedin, New Zealand. He is a Chartered Manufacturing Engineer and has held several technical and managerial positions within aerospace manufacture. After spending more than 13 years in the UK Aerospace Industry, Greatbanks moved to academia. Greatbanks's research interests are in the areas of quality process improvement and performance measurement, particularly in conjunction with healthcare, public sector and service organisations. The development and application of Six Sigma approaches to service quality is a specialism. Both editors have recently co-edited a special edition of the International Journal of Productivity and Performance Management on the theme of Third Sector Performance Measurement and Management (July 2010).

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