Trust and Confidence in Government and Public Services / Routledge Critical Studies in Public Management (PDF)
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What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.
Sue Llewellyn is Professor of Accountability and Management Control and Director of the Herbert Simon Institute at Manchester Business School, University of Manchester, UK.
Stephen Brookes is a Senior Fellow in Public Policy and Management and Head of the Innovation in Government subject group at Manchester Business School, University of Manchester, UK. He is editor (with K. Grint) of The New Public Leadership Challenge (2010).
Ann Mahon is a Senior Fellow in Healthcare and Public Sector Management at Manchester Business School, University of Manchester, UK. She is editor (with K. Walshe and N. Chambers) of A Reader in Health Policy and Management (2009).
- 2013, 292 Seiten, Englisch
- Herausgegeben: Sue Llewellyn, Stephen Brookes, Ann Mahon
- Verlag: Taylor & Francis
- ISBN-10: 1135929653
- ISBN-13: 9781135929657
- Erscheinungsdatum: 28.10.2013
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