Training, Supervision, and Professional Development in Human Services Organizations

Helena Maguire serves as the Executive Director of Melmark New England. She oversees the development and implementation of programs and services, as well as the daily operations for Melmark New England. She develops strategic objectives for the Massachusetts division, and provides leadership to direct reports in order to assure the achievement of these objectives. Ms. Maguire supports the CEO and Board of Directors through various committees and activities, and assumes responsibility for policy development, quality assurance, risk management, regulatory compliance, fiscal integrity, and excellence in care and delivery of all services. Ms. Maguire has worked extensively in the field of community-based human service delivery systems in Massachusetts. She has served as a Program Director at Vinfen Corporation and as the Director of Adult Services at the May Institute. In both positions, Ms. Maguire was responsible for the development and implementation of staff orientation curriculum, as well as supervisory personnel education and in-service training for all staff. Ms. Maguire has presented numerous papers on staff management and staff training techniques, both at the local level and at the national level. Ms. Maguire is an Adjunct Professor at Endicott College, where she teaches all Applied Behavior Analysis (ABA)-based courses for its Master's program, and the University of Massachusetts-Boston, where she leads a five-course graduate series on ABA.Frank Bird serves as Vice President and Chief Clinical Officer for Melmark. He oversees clinical services at our service divisions in New England, Pennsylvania and the Carolinas. Mr. Bird is a Board Certified Behavior Analyst® (BCBA) with over 35years of experience in developing behavioral programming for challenging behaviors for children and adults with the diagnosis of autism, mental retardation and developmental disabilities, acquired brain injury and mental illness. He has developed over 50 programs of treatment in

Section 1: Overview of OBM within Human Services Programs Section 2: OBM Framework Section 3: Orientation and New-Hire Training Section 4: On-the-Job Training Section 5: Continuous Professional Development