8 Things We Hate About IT

What To Expect In This Book
This book is organized by the “eight hates" outline above, with a chapter dedicated to each to examine and reconcile the frustrations. We will change the “ors" into “ands" by answering the following questions:
- Chapter 1: How can serve in a controlled manner?
- Chapter 2: How can we deliver results while enhancing the relationship?
- Chapter 3: How can we identify tactics that are grounded in strategy?
- Chapter 4: How can we make sure our expenses are investments?
- Chapter 5: How can deliver quickly, with quality?
- Chapter 6: How can we have customized standardization?
- Chapter 7: How can we innovate in spite of the bureaucracy?
- Chapter 8: How can transform from good to great IT?
In reading this book, business leaders may feel like I am letting IT off easy and making the whole IT-business relationship thing their problem to solve. I am. The only person you can change is you and, in the process of changing yourself, IT will be forced to change. Great relationships aren't 50-50, they are 100-100 with each party doing whatever they can to meet the needs of the other. But rest assured, while I am nagging you, the business leader, I am also implicitly holding IT accountable for being a good partner. In the last chapter, I make the implicit, explicit by summarizing what you should expect from IT, and if you aren't getting it, outlining how to serve yourself if IT is incapable of doing so.

Introduction

1. Service or Control
2. Results or Relationships
3. Tactics or Strategy
4. Expense or Investment
5. Quick or Quality
6. Customization or Standardization
7. Innovation or Bureaucracy
8. Great or Good