Customer-Centric Category Management

Preface.
Introduction: Why Category Management is More Important than Ever .

PART ONE: IN THE BEGINNING: THE PURPOSE OF CATEGORY MANAGEMENT.
Introduction.
Chapter 1: The Evolution of Category Management and the new State of the Art.
Chapter 2: Category Management Starts With the Retailer's Strategy.
Chapter 3: Step One: Define the Category Based on the Needs of Your Target Market.
Chapter 4: Step Two: Assign a Role to the Category that Best Supports the Retailer's Strategy.
Chapter 5: Step Three: Assess the Category to Find Opportunities for Improvement.
Chapter 6: Step Four: Set Performance Targets with a Category Scorecard.
Chapter 7: Step Five: Create a Marketing Strategy for the Category.
Chapter 8: Step Six: Choose Tactics for Category Assortment, Pricing, Promotion, etc.
Chapter 9: Step Seven: Roll Out the Plan .
Chapter 10: Step Eight: Review the Category's Performance Regularly and Make Adjustments as Needed.
Chapter 11: Bringing the Consumer Into Category Management - The Ninth Step.

PART THREE: CATEGORY MANAGEMENT SUCCESS STORIES.
Introduction.
Chapter 12: General Mills - Going Beyond the Categories.
Chapter 13: Big Y - Focusing on Implementation.
Chapter 14: SUPERVALU - The Last Three Feet of Category Management.
Chapter 15: CROSSMARK - Just the Facts.
Chapter 16: Acosta - Multiplying the Impact of Category Management.
Chapter 17: Chiquita--Extending Category Management to Perishables.
Chapter 18: The Hershey Company - Linking Consumer Insights and Customer Strategy.
Chapter 19: Miller - Tapping Category Management for Competitive Advantage.
Chapter 20: Hewlett-Packard - Taking Category Management Beyond Traditional CPG.

PART FOUR: THE WAY FORWARD.
Introduction.
Chapter 21: Lessons Learned from the Real World.
Chapter 22: Proactive Category Management (By Shan Kumar).
Chapter 23: Linking Category Management and Loyalty Marketing (By Glenn Hausfater).
Chapter 24: The New Category Management Emerges (By Dirk

ACNielsen, a VNU business, is the world's leading marketing information provider. Offering services in more than 100 coun-tries, the unit provides measurement and analysis of marketplace dynamics and consumer attitudes and behavior.

JOHN KAROLESKI is Editor of an e-magazine called CPGmatters.com. It covers in-store marketing and category management. He is the coauthor of two books, Target 2000: The Rising Tide of TechnoMarketing and All About Sampling. He was formerly senior editor of Supermarket News and editor in chief of Brand Marketing.

AL HELLER, President of Dis-tinct Communications, LLC, is the author of numerous consumer packaged goods industry studies and three books. He was formerly editor in chief of Nonfoods Merchandising and Supermarket HQ Quarterly, and executive editor of Drug Store News.

"It provides an insight into how they [companies such as Hershey and Hewlett-Packard] have used category management to succeed and how to apply their methods in your own organisation." ("Supply Management, " April 2006)

"... provides an insight into how ... companies ... have used category management to succeed ... how to apply their methods in your ... organisation." ( Supply Management, April 2006)