Designing Healthcare That Works

1. Introduction to the Sociotechnical Approach2. Challenges for Socio-Technical Design in Healthcare: Lessons Learned from Designing Reflection Support3. Sociotechnical Design for the Care of People with Spinal Cord Injuries4. Identifying Care Coordination Patterns Through Primary Care Coordinator Communication5. Stakeholders becoming Mindful Designers - Adjusting Capabilities rather than Needs in Computer-Supported Daily Workforce Planning6. Medical Support for Independent Decision Making in Parkinson's Patients7. Designing Emergency Medical Systems: Time Criticality as a Central Concern8. Health and Wellness Technology in Home and Community Settings9. Mobile Health Care Sociotechnical Design and Development

Mark Ackerman major research area is Human-Computer Interaction (HCI), primarily in social computing and Computer-Supported Cooperative Work (CSCW). His primary interests are in collaborative information access, now focusing on the work people have to do to manage their chronic illnesses. Mark has published widely in HCI and CSCW, including healthcare settings, patient expertise sharing, and most recently, pervasive environments for health. This work spans both technical and social analytic studies. For this work on socio-technical systems and design, Mark was elected as a member of the CHI Academy (HCI Fellow) and an ACM Fellow.

Previously, Mark was a faculty member at the University of California, Irvine, and a research scientist at MIT's Laboratory for Computer Science (now CSAIL). Before becoming an academic, Mark led the development of the first home banking system, had three Billboard Top-10 games for the Atari 2600, and worked on the X Window System's first user-interface widget set. Mark has degrees from the University of Chicago, Ohio State, and MIT. Professor Michael Prilla is head of the Department of Informatics - Human-Centred Information Systems at Clausthal University of Technology. His research puts emphasis on the integration of stakeholders into the development of IT technology and the mutual shaping of IT and human behavior. Professor Christian Stary is Head of the Department of Business Information Systems, leading the Communications Engineering Team, at Johannes Kepler University Linz. Professor Dr Thomas Hermann is an well-established researcher whose main interest is the evaluation and design of socio-technical systems in accordance with human needs and organizational structures. Sean Goggins is an acclaimed data scientist, focusing on sociotechnical applications of data.