Facilitating with Ease!

IntroductionChapter 1 Understanding FacilitationWhat Is Facilitation?What Does a Facilitator Do?What Do Facilitators Believe?What Are Typical Facilitator Assignments?Differentiating Between Process and ContentFacilitation ToolsCore Practices OverviewWhat Does Neutral Mean?How Assertive Can a Facilitator Be?The Language of FacilitationConversation StructuresStarting a FacilitationDuring a FacilitationEnding a FacilitationThe Rules of WordingEffective Note TakingFocus on QuestionsBest and Worst Facilitation PracticesChapter 2 Who Can Facilitate?When to Use an Internal FacilitatorWhen to Use an External FacilitatorWhen Leaders FacilitateFacilitation Strategies for LeadersBest and Worst Facilitation Practices for LeadersFacilitation as a Leadership StyleAdditional Role ChallengesChapter 3 Facilitation Stages1. Assessment and Design2. Feedback and Refinement3. Final Preparation4. Starting a Facilitation5. During a Facilitation6. Ending a Facilitation7. Following Up on a FacilitationSeeking Feedback on Your FacilitationChapter 4 Knowing Your ParticipantsConducting an AssessmentGroup Assessment SurveyComparing Groups to TeamsUnderstanding Team StagesForming--The Honeymoon PhaseStorming--The Potential Death of the TeamNorming--The Turning PointPerforming--The Ultimate Team Growth StageAdjourning--The Final StageFacilitation Strategies ChartTeam Effectiveness SurveyChapter 5 Creating ParticipationCreating the Conditions for Full ParticipationRemoving the Blocks to ParticipationHigh-Participation TechniquesGroup Participation SurveyEncouraging Effective Meeting BehaviorsGroup Behaviors HandoutPeer ReviewPeer Review WorksheetChapter 6 Effective Decision MakingKnow the Four Types of ConversationsThe Four Levels of EmpowermentClarifying the Four Empowerment LevelsShifting Decision-Making ParadigmsThe Decision-Making OptionsDecision Options ChartThe Importance of ConsensusThings to Watch for in Decision MakingEffective Decision-Making BehaviorsSteps in the Systematic

Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.