Finney, M: Truth About Getting the Best from People

Introduction xi PART I The Truth About Employee Engagement Truth 1 You don't need the carrot or the stick 1 Truth 2 You have direct infl uence over your employees' passion quotient 4 Truth 3 You get the best by giving the best 8 Truth 4 It's not money that motivates 11 Truth 5 Employment engagement isn't for sissies 15 Truth 6 Real engagement gains happen after survey scores come in 19 PART II The Truth About Yourself Truth 7 Your behaviors are your brand 23 Truth 8 You can't give what you don't have 26 Truth 9 "Best" doesn't mean the same thing to everyone 30 Truth 10 Think you're a great leader? Think again 34 Truth 11 You could be your own worst employee 38 Truth 12 Visionary or beat cop? Your choice 41 Truth 13 Your health may be compromising your leadership eff ectiveness 44 Truth 14 You don't have to be perfect 48 Truth 15 Your career can recover from an engagement hit 52 PART III The Truth About Engaged Cultures Truth 16 Employee happiness is serious business 55 Truth 17 Great leaders make their people cry 58 Truth 18 Better questions lead to better answers 61 Truth 19 Individual passion builds a passion-fueled customer service culture 65 Truth 20 Authentic is better than clever 69 Truth 21 Retention begins with hello 72 Truth 22 The bad will do you good 75 Truth 23 Your biggest complainer may be your best supporter 78 Truth 24 You can sell an unpopular decision 82 Truth 25 Flex is best 85 Truth 26 Nobody cares if you don't mean to be mean 89 Truth 27 Controlling your temper is a labor-saving device 93 Truth 28 There is no "but" in "I'm sorry" 97 PART IV The Truth About Motivation Truth 29 Engagement happens one person at a time 101 Truth 30 If you're a manager, you're a career coach 104 Truth 31 The candidates you're seeking may not be the ones you need 107 Truth 32 Ask for cheese-you might get the moon 111 Truth 33 You lead better when you get off your pedestal 114 Truth 34 Trust is your strongest persuasion tool 118 Truth 35 If they aren't buying it, they

Martha Finney is the creator of the Career Landscapes teambuilding workshop, and a management consultant specializing in helping companies identify and build passion-driven workplace cultures. She is also the author or coauthor of 18 books, including HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great Business, with Libby Sartain, former CHRO of Yahoo! and Southwest Airlines. Her clients and interviewees include executives from Intuit, the Central Intelligence Agency, Avery Dennison, The Gap, Inc., Starwood Hotels and Resorts, Caterpillar, Kenexa, and H-P. Martha's work has been featured in major newspapers, including the New York Times, Wall Street Journal, and San Jose Mercury News, as well as in Time magazine and on CNN and NPR's Morning Edition. She is based in Santa Fe, New Mexico.