Getting to Resolution

Foreword
Preface

Part I
The Value of Resolution
Chapter 1 Resolution: Getting Beyond Conflict, Compromise, and Settlement
Chapter 2 ROI and The Costs of Conflict: Pay Now or Pay Later

Part II
A Better Way of Resolving Conflict
Chapter 3 Two Brothers: Their Story of Resolution
Chapter 4 The Craft of Resolution: A Road Map for Resolving Conflict:

Part III
Resolution: Ten Principles of Resolutionary Thinking
Chapter 5 PRINCIPLE 1 Believing in Abundance
Chapter 6 PRINCIPLE 2 Creating Partnership
Chapter 7 PRINCIPLE 3 Being Creative
Chapter 8 PRINCIPLE 4 Fostering Sustainable Collaboration
Chapter 9 PRINCIPLE 5 Becoming Open
Chapter 10 PRINCIPLE 6 Forming Long-Term Collaborations
Chapter 11 PRINCIPLE 7 Relying on Feelings and Intuition
Chapter 12 PRINCIPLE 8 Disclosing Information and Feelings
Chapter 13 PRINCIPLE 9 Learning Throughout the Resolution Process
Chapter 14 PRINCIPLE 10 Becoming ResponseAble

Part IV
The Craft of Resolution: A Step-by-Step Guide
Chapter 15 STEP 1 Your Attitude of Resolution
Chapter 16 STEP 2 Stories: Telling and Listening
Chapter 17 STEP 3 Listening for a Vision of Resolution
Chapter 18 STEP 4 Getting Current and Complete
Chapter 19 STEP 5 Reaching Agreement in Principle
Chapter 20 STEP 6 Crafting the New Agreement
Chapter 21 STEP 7 Resolution
Chapter 22 Applying the Principles: The Craft of Resolution
Chapter 23 Benefits and Utility: The Cycle of Resolution

Part V
When You Need Professional Help
Chapter 24 Using the Power of the Legal System
Chapter 25 Choosing a Professional: The Resolutionary

Part VI
The Power of Resolution
Chapter26 Building a Culture of Agreement and Resolution
Resources
Notes
Bibliography
Index
About the Author

Stewart Levine is a lawyer, management consultant, mediator, and trainer. His clients and students include American Express, Caterpillar Corporation, Chevron, ConAgra, General Motors, Oracle, and others. He has been a partner in two law firms and served as Deputy Attorney General for the state of New Jersey.