Handbook of Usability Testing

Is your product user-friendly? Take these steps to find out
 
Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, expects -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.
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Learn to recognize factors that limit usability
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Decide whether testing should occur in a lab setting or at the site where the product is used
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Set up a test plan to assess goals for your product's usability
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Choose and train effective test moderators
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Decide on the best way to collect and review data
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Report the results and make recommendations
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Learn user-centered design principles and practices -- the context for usability testing
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Reap the benefits of templates, tables, models, case studies, and other tools of the trade
 
Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates