Innovation Systems in the Service Economy

1: Introduction, Overview and Reprise.- I: Conceptual Frameworks.- 2: Distributed Innovation Systems and Instituted Economic Processes.- 3: Innovation as a Loosely Coupled System in Services.- 4: Recombination and the Production of Technological Knowledge: Some International Evidence.- II: Measuring Service Innovation.- 5: Innovation, Measurement and Services: The New Problematique.- 6: Rethinking Innovation Comparisons between Manufacturing and Services: The Experience of the CBR SME Surveys in the UK.- 7: Service Innovation: What Makes It Different? Empirical Evidence from Germany.- 8: Information Flows and Knowledge Creation in Knowledge-Intensive Business Services: Scheme for a Conceptualization.- 9: Indicators of Manufacturing and Service Innovation: Their Strengths and Weaknesses.- 10: Structural Change and Technological Externalities in the Service Sector: Some Evidence from Italy.- III: Case Studies.- 11: Information Technologies in Non-Knowledge Services: Innovations on the Margin?.- 12: Innovation in Services: The Dynamics of Control Systems in Investment Banking.- 13: Research and Technology Outsourcing and Systems of Innovation.- 14: Horndal at Heathrow? Incremental Innovation Through Procedural Change at a Congested Airport.- List of Invited Participants to CRIC Workshops.