Managing Change

Introduction 9 Prologue Problems Keep Happening Yet the Workplace Stays the Same Story 1 The Unchanging Workplace 16 1-1 The Human Side of Workplaces and Organizations 34 The Hard and Soft Sides of an Organization / Why Managing the Human Side Is Important 1-2 Technical Problems and Adaptive Challenges 39 There Are Two Sides to a Problem / Common Leader and Manager Mistakes 1-3. Adaptive Challenges and Organization Development 43 Problems in the Human Side Include Adaptive Challenges Part 1 What Is Organization Development? Story 2 Meeting a Supporter of Organization Development 46 2-1 What Exactly Is Organization Development? 65 Organization Development Is a "Label" / Defining Organization Development 2-2 Steps in Organization Development 69 How to Deal with Adaptive Challenges / The Three Steps in Organization Development / Organization Development Step 1: Seeing the Problem / Organization Development Step 2: Serious Discussion / Organization Development Step 3: Building a Future 2-3 What Exactly Is a Discussion? 80 Discussion Means Two-way Communication Where Meaning Is Conveyed / The Four Levels of Two-way Communication / Level 1: Polite Conversation / Level 2: Debate / Level 3: Introspective Discussion / Level 4: Productive Discussion / Discussion Levels and the Three Steps of Organization Development Part 2 The Core Team as an Agent of Change Story 3 Building a Core Team 94 3-1. The Importance of Trying to See What You Don't See 111 The Difficulty of Trying to Understand the Feelings of Someone Before You / What Is Needed to See the Human Side? 3-2 The Core Team to Propel Change 115 Propelling and Suppressing Change / A Core Team to Increasingly Propel Change 3-3 Propelling Organization Development 120 Roles Needed Besides the Core Team / Transformation Leader / Organization Development Supporter / Sponsor 3-4. Process Consultation--How Do Supporters Support Organization Development? 126 The Three Styles of Support / The Specialist Style: Teaching Solution

KAZUHIKO NAKAMURA is a professor of human psychology in the Humanities Department and the head of the Human Relations Research Center at Nanzan University. His areas of expertise include organization development, human relations training, and group dynamics. He is a member of the NTL Institute in America and completed their certificate program for organization development.