Managing Conflict in the Family Business

Introduction: A Primer to Managing Conflict in Family Business Chapter 1: Managing Conflict: The Balance of Family and Business The Three Domains of Family Business Eliminating Conflicts or Managing Conflicts: What's Realistic? Chapter 2: Common Dilemmas That Can Lead to Conflict Compensation and Ownership Avoiding Conflict Triangulation Bullying and Scapegoating Sibling Rivalry Opportunity and Privilege Chapter 3: Guidelines for Dealing with Dilemmas that Lead to Conflict Check Your Assumptions Practice Active Listening Ensure Clear and Fair Processes Utilize Structure Are You Business First or Family First? Small Shifts that Make A Difference        o Stay Calm       o Regulate Your Own Tension       o Strive to Be Inclusive       o Understand and Accept Differences and Diversity       o Manage Meetings Effectively Chapter 4: Create a Legacy for Future Generations: Keeping Dilemmas, Tensions, and Conflict in Check Alignment Around Shared Mission, Vision, and Values Minimizing Destructive Entitlement Be Aware of How History Repeats Itself Don't Hand Down Bad Habits Reconcile Past Injustices and Cutoffs Final Thoughts: Some Dilemmas Simply Remain Dilemmas Further References