Managing Conflict
A Practical Guide to Resolution in the Workplace
(Sprache: Englisch)
Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.
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Klappentext zu „Managing Conflict “
Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.
Inhaltsverzeichnis zu „Managing Conflict “
Chapter - 00: Introduction; Section - ONE: Putting conflict into context; Chapter - 01: What's wrong with contemporary conflict management and what can organizations do about it?; Chapter - 02: The lifecycle of a conflict: How and why conflicts escalate; Chapter - 03: The causes and the sources of dysfunctional conflict; Chapter - 04: Managing conflict: A legal perspective; Section - TWO: A practical guide to managing conflict; Chapter - 05: Measuring the costs of conflict; Chapter - 06: The psychology of conflict and conflict management; Chapter - 07: The resolution spectrum; Chapter - 08: Developing a resolution policy to replace your traditional grievance procedure; Chapter - 09: Mediation: An in-depth analysis; Chapter - 10: How to develop an internal mediation scheme; Chapter - 11: Tackling bullying and harassment: From process to people; Chapter - 12: Total conflict management: A whole-systems approach for preventing and resolving conflict; Chapter - 13: Managing workplace and employment disputes: An international perspective; Section - THREE: Resolution resources; Chapter - 14: Conclusion; Chapter - 15: Glossary;
Autoren-Porträt von David Liddle
David Liddle is the CEO of the TCM Group and president of the Institute of Organizational Dynamics (IOD). David is a recognised leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.
Bibliographische Angaben
- Autor: David Liddle
- 2023, 2. Auflage, 312 Seiten, Maße: 15,6 x 23,4 cm, Taschenbuch, Englisch
- Verlag: Kogan Page
- ISBN-10: 1398609455
- ISBN-13: 9781398609457
- Erscheinungsdatum: 03.10.2023
Sprache:
Englisch
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