Managing Knowledge Work and Innovation

Introducing Knowledge Work: Processes, Purposes and Contexts.- Knowledge-intensive Firms.- New Organizational Forms that Support Knowledge Work: The Role of ICT.- Managing Knowledge Creation in Teams.- Project-Based Organizations and Knowledge Work.- Human Resource Management and Knowledge Work.- 'Knowledge Management Systems'.- The Role of Social Networks and Boundary Spanners.- Managing Knowledge for Innovation.- Conclusions: Understanding the Relationships between Knowledge Purposes, Knowledge Processes and Enabling Context.

SUE NEWELL is Cammarata Professor of Management at Bentley University, Boston, USA and also PT Professor of Information Management at Warwick Business School, University of Warwick, UK.

MAXINE ROBERTSON is Professor of Management at Queen Mary University of London, UK

HARRY SCARBROUGH is Associate Dean for Research at Warwick Business School.

JACKY SWAN is a Professor of Organizational Behaviour at Warwick Business School, University of Warwick, UK.

This is a splendid book in every respect: theoretically sophisticated, empirically rich, and very well written. It is also a rare book. Written by accomplished experts on the topic, I cannot think of any other book that does a better job in providing such a comprehensive view of knowledge work and knowledge management in such a sophisticated way. Newell et al have managed to combine an appreciation of the complexity and multiple nuances of organizational knowledge with the reader-friendly prose of the experienced teacher. A must textbook for any course in Knowledge Management - Haridimos Tsoukas, Professor of Organization Studies, Warwick Business School, UK and ALBA, Graduate Business School, Greece 'There are very few books available that can offer practitioners sound advice on working with knowledge and innovation based on current theories and this book is one of them! Written by real experts in these fields, this second edition of what is becoming a classic text is even more prescriptive and therefore more valuable then the first one. I would strongly recommend it to anyone struggling to be more effective working with knowledge (which of course means practically all of us) as well as for any students wanting to know the latest thinking on this most important of management subjects.' - Larry Prusak, Senior knowledge advisor to NASA and the World Bank and author of 'Working Knowledge'. This book is a great read for anyone interested in understanding the relationships between knowledge in organizations and work practices. Importantly, the book presents and synthesizes multiple perspectives on the topic and contains several excellent cases. - Georg von Krogh, Professor of Strategic Management and Innovation, ETH Zurich