Non-Linguistic Analysis of Call Center Conversations
(Sprache: Englisch)
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from...
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Klappentext zu „Non-Linguistic Analysis of Call Center Conversations “
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Inhaltsverzeichnis zu „Non-Linguistic Analysis of Call Center Conversations “
Overview.- Voice Analytics Process.- Call Center Linguistic Analytics.- Non-linguistic Speech Processing.- Case Study.-Conclusions.
Autoren-Porträt von Sunil Kumar Kopparapu
Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.
Bibliographische Angaben
- Autor: Sunil Kumar Kopparapu
- 2014, 2015, XII, 83 Seiten, 26 farbige Abbildungen, Maße: 15,5 x 23,5 cm, Kartoniert (TB), Englisch
- Verlag: Springer, Berlin
- ISBN-10: 331900896X
- ISBN-13: 9783319008967
- Erscheinungsdatum: 14.08.2014
Sprache:
Englisch
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