Operations and Supply Management 4.0

Chapter 1: Introduction - The Value Chain.- Chapter 2: Operations Management 4.0.- Chapter 3: Supply Management 4.0.- Chapter 4: Lean Principles in Operations and Supply.- Chapter 5: Industry 4.0 and Artificial Intelligence (AI).- Chapter 6: Operations and Supply as Integral Part of the Corporate Strategy.- Chaper 7: The cultural change towards Operations and Supply Excellence.- Chapter 8: Global Supply Chain and Logistics.- Chapter 9: New Competencies and Skills in Operations and Supply.- Chapter 10: Change Management as Driver towards Operations and Supply Management 4.0.- Chapter 11: Lean Product Development.- Chapter 12: Cultural Fit in Operatins and Supply.- Chapter 13: Performance Management Cycle, KPI and OKR.- Chapter 14: Sustainability Management and Social Responsibility.- Chapter 15: Audits and Quality Management Systems (QMS).- Chapter 16: Outlook of Operations and Supply Management 5.0.- Glossary of Lean Management Terms.

Marc Helmold is a Professor at the iubh International University (IUBH) at the campus in Berlin (Germany). He teaches Bachelor, Master and M.B.A. students in lean management, (total) revenue management, negotiations in the international context, performance management, supply management, general management, strategic management and supply chain management. Prior to this position he had several top management positions in automotive and railway companies. In parallel, he owns the consultancy MaHeLeanCon and supports international transactions and market entry strategies.

Brian Terry was a member of academic staff at Regents University in London, UK. He conducted lectures and supervised PhD students in operations and supply chain management as a visiting professor at a number of well-known business schools in the UK, Germany and France. He was also the director at his own management consultancy. His expertise was in IT and business process outsourcing, strategic and business consultancy and transformation. Brian worked throughout the world, including North and South America, Western Europe, Japan and Australia. His former roles span many sectors, including industry, IT services and outsourcing, consultancy and education.