Performance Management: Multidisciplinary Perspectives

PART I: A MULTIDISCIPLINARY APPROACH TO PERFORMANCE MANAGEMENTIntroduction and overview; J.Holloway & R.ThorpeThe Characteristics of Performance Management Research - Implications and Challenges; R.Thorpe & T.BeasleyPerformance Management: A Framework for Analysis; D.OtleyCurrents and Controversies in Contemporary Performance Management; C.de NahlikPART II: PERFORMANCE MANAGEMENT RESEARCH: CONTRIBUTIONS FROM DISCIPLINES AND DOMAINSPerformance Management: An Occupational Psychology and Organizational Behaviour Perspective; A.Fearfull & G.P.Clarkson Taking a Human Resource Management Perspective on Performance Management; L.Houldsworth & S.BurkinshawPerformance Measurement and Performance Management: The Operations Management Perspective; D.Barnes & Z.Radnor Managing and Measuring Project Performance; D.Bryde, F.Lettice& M.Wickes Performance Management and Operational Research: A Marriage Made in Heaven?; P.Smith & M.Goddard Marketing and the Bottom Line: Assessing Marketing Performance; T.Ambler Open Performance Management: The Internet and Electronic Observability; S.Little An Accounting and Finance Perspective on Performance Measurement and Management; S.Brignall Measuring and Managing Intangible Assets; B.Marr Political Economy Perspectives on Performance Measurement; T.Bovaird Performance in Small Firms; R.Thorpe & J.Clarke Performance in the Public Services; R.Kerley Performance Management in the Voluntary Sector; S.A.Morton PART III:TOWARDS A MULTIDISCIPLINARY PERSPECTIVE ON PERFORMANCE MANAGEMENTViewing Performance; R.Thorpe& J.Holloway Conclusions and Reflections; J.Holloway& R.Thorpe

RICHARD THORPE is Professor of Management Development and Deputy Director of the Keyworth Institute at Leeds University Business School, UK. His interests include: performance, remuneration and entrepreneurship, management learning and leadership. His early industrial experiences informed the way his ethos has developed. Common themes are: a commitment to process methodologies, and interest in action and change, collaboration and capacity building with management and business. He is an immediate past president of the British Academy of Management and a past member of the ESRC Training and Development Board. JACKY HOLLOWAY is a Senior Lecturer in Management at the Open University Business School, and founding member of the British Academy of Management's Performance Management Special Interest Group. Her research interests focus on the impact of performance measurement and improvement practices on organisational outcomes. A former National Health Service and trade union administrator, she teaches on undergraduate, postgraduate and professional courses.