Quality Control for Dummies

Introduction.
 
Part I: Understanding the Basics of Quality Control.
 
Chapter 1: Defining and Explaining Quality Control.
 
Chapter 2: Understanding the Importance of Quality Standards.
 
Chapter 3: Using Quality Assurance for the Best Results.
 
Chapter 4: The Role of Inspection in Quality Control.
 
Part II: Putting Fundamental Quality Control Methods to Use.
 
Chapter 5: Starting Down the Road to Quality.
 
Chapter 6: Detecting the Voice of the Customer in Quality Issues.
 
Chapter 7: Preparing to Measure Your Current Quality Process.
 
Chapter 8: Collecting Your Quality Data.
 
Chapter 9: Evaluating Quality with Statistics.
 
Chapter 10: Assessing Quality with Statistical Process Control.
 
Part III: Whipping Quality Control into Shape with Lean Processes.
 
Chapter 11: Gathering the Nuts and Bolts of Lean Processes.
 
Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping.
 
Chapter 13: Focusing on the 5S Method.
 
Chapter 14: Empowering Workers to Make Changes with Rapid Improvement.
 
Chapter 15: Looking at Lean Materials and Kanban.
 
Part IV: Surveying Other Quality Control Techniques.
 
Chapter 16: Combining the Best of All Worlds in Total Quality Management.
 
Chapter 17: Fixing Tough Problems with Six Sigma.
 
Chapter 18: Delving into Quality Function Deployment.
 
Chapter 19: Considering the Theory of Constraints.
 
Part V: The Part of Tens.
 
Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process.
 
Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques.
 
Index.

Larry Webber is a certified Six Sigma Black Belt and holds a Masters of Project Management degree from West Carolina University. He has supported quality initiatives at multiple major manufacturers and in software development companies. He's currently a Project Manager and Six Sigma Black Belt working for Computer Science Corporation. Larry is also retired from the Army Reserve as an infantry First Sergeant, is a certified Master Business Continuity Planner and a certified Project Manager, and holds an MBA and BSBA from Rockhurst College. He can be reached at ljwljw88@hotmail.com.

Michael Wallace has more than 25 years of experience in the information systems field. He graduated magna cum laude from Wright State University with a bachelor of science degree in Management Science. Michael has worked as an application developer, a systems analyst, and a technical and business consultant and has assisted the state of Ohio in developing statewide IT policies. He's active in the local technical community, is President of the Columbus International Association of Microsoft Certified Partners (IAMCP), is a Competent Toastmaster with Toastmasters International, and graduated from the Executive MBA program at the Fisher College of Business at The Ohio State University. Michael is now the Vice President of Application Engineering at Result Data, which provides its clients with guidance on IT strategy, application development, business intelligence, disaster-recovery planning, and policies and procedures. He's also an adjunct faculty member at The Ohio State University and at DeVry University's Keller Graduate School of Management, and he has published several articles and books on business and technology topics. He can be reached at michaelw@columbus.rr.com.