SugarCRM For Dummies
(Sprache: Englisch)
SugarCRM is an innovative customer relationship management software solution that enhances your company s marketing effectiveness, drives sales performance, improves customer satisfaction, and provides executive insight into business performance.
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SugarCRM is an innovative customer relationship management software solution that enhances your company s marketing effectiveness, drives sales performance, improves customer satisfaction, and provides executive insight into business performance.
Klappentext zu „SugarCRM For Dummies “
Sweeten your customer relationship management with SugarCRM!You just have to love a product with "sugar" in its name, especially one that's open source! This guide helps you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day. With Sugar, you can boost your sales and please your customers so your business will take the cake.
* Fill your Sugar bowl - install SugarCRM, customize user preferences, create databases, and import contacts from other software
* Plan your day - schedule appointments, link them to records and notes, and organize your sales opportunities
* Campaign for business - build campaigns, track their success, and grow your contact list with Web-to-lead forms
* Keep customers happy - create cases to manage customer issues and forums to exterminate software bugs
* Stay in touch - send e-newsletters and automate customer e-mail communication with templates
* Sweeten the pot - learn how to extend SugarCRM's capabilities to meet needs unique to your business
* That administrative stuff - take advantage of a complete recipe book for SugarCRM administrators
Open the book and find:
* Options to implement a SugarCRM database
* The scoop on various flavors of Sugar so you can decide which one is right for you
* How to turn leads into contacts
* Tips for keeping records up to date
* How to develop searchable libraries and FAQs
* Easy ways to create and share documents
* What the Dashboard can do for you
* How to integrate Outlook with SugarCRM
Inhaltsverzeichnis zu „SugarCRM For Dummies “
IntroductionPart I: Adding Sugar to Your Life
Chapter 1: Adding Sugar to Your Life
Chapter 2: Acquiring a Sweet Tooth
Chapter 3: Finding Your Way Around Sugar
Chapter 4: Working with Accounts, Contacts, and Leads
Part II: Cooking with Sugar
Chapter 5: Keeping Track of the Sweet Things in Life
Chapter 6: Creating a Project Isn't a Major Project
Chapter 7: Working with Opportunities
Chapter 8: Working with Documents
Chapter 9: Watching Your Sugar Content
Part III: A Spoonful of Sugar Keeps Your Customers Happy
Chapter 10: Adding a Bit of Case Management
Chapter 11: Keeping Bugs Out of the Sugar Bowl
Part IV: Sharing the Sugar Bowl
Chapter 12: Adding Sugar to Your E-mail
Chapter 13: Campaigning Doesn't Just Occur in an Election Year
Part V: Working with Extra-Strength Sugar
Chapter 14: Sweetening the Deal
Chapter 15: Adding an Extra Lump of Sugar
Chapter 16: The Administrator's Recipe Book
Part VI: The Part of Tens
Chapter 17: Ten Reasons to Upgrade to the Professional or Enterprise Version
Chapter 18: Ten Ways to Make Your Life Even Sweeter
Chapter 19: Ten Ways to Become a Master Sugar Chef
Index
Autoren-Porträt von Karen S. Fredricks
Karen S. Fredricks has implemented contact management solutions for businesses ranging from Fortune 500 companies to small and mid-sized businesses. She has written books on Outlook 2007, Outlook 2007 Business Contact Manager, and Microsoft Office Live as well as ACT! contact management software.
Bibliographische Angaben
- Autor: Karen S. Fredricks
- 2009, 1. Auflage, XIV, 346 Seiten, mit Abbildungen, Maße: 18,8 x 23,3 cm, Kartoniert (TB), Englisch
- Verlag: Wiley & Sons
- ISBN-10: 047038462X
- ISBN-13: 9780470384626
- Erscheinungsdatum: 28.11.2008
Sprache:
Englisch
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