The Buzz
50 Little Things That Make A Big Difference To Delivering World-Class Customer Service
(Sprache: Englisch)
This book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients.
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This book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients.
Klappentext zu „The Buzz “
Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
Autoren-Porträt von David Freemantle
Freemantle, DavidDavid Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
Bibliographische Angaben
- Autor: David Freemantle
- 2004, 128 Seiten, mit zahlreichen Abbildungen, Maße: 21,4 cm, Kartoniert (TB), Englisch
- Verlag: Nicholas Brealey Publishing
- ISBN-10: 1857883470
- ISBN-13: 9781857883473
Sprache:
Englisch
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