The EFQM excellence model to Assess Organizational Performance
A Management Guide
(Sprache: Englisch)
The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no...
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The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress; identify and share good management practices, both internally and externally; anticipate and target their desired results in tangible, measurable ways. Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments.
It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance together with a series of analysis pro-formas, to enable a reader to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model. The pro-forma tools are a tried and tested format developed originally in the early 1990s, but now - after extensive analysis of the management practices adopted by EFQM Award winners - updated with lists of good management practices that users should also consider when analyzing their own organizations performance.
Klappentext zu „The EFQM excellence model to Assess Organizational Performance “
The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to:assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress
identify and share good management practices, both internally and externally
anticipate and target their desired results in tangible, measurable ways
Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basisand evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.
Inhaltsverzeichnis zu „The EFQM excellence model to Assess Organizational Performance “
Introduction and Acknowledgements Content Why should you consider using the EFQM Excellence Model? The Development of EFQM and its Excellence Model EFQM and its Networks today The concepts behind the EFQM Excellence Model EFQM Excellence Model content and structure A five step plan for an effective Assessment of your organizations performance against the EFQM Excellence Model Step 1. Build understanding of and commitment to the Model Step 2. Be clear, from the start, on your reasons for doing it Step 3. Be clear on the part of the organization you are going to assess and in strategic context Step 4. Choose and use an effective method of Assesment Step 5. Conclude Actions Arising
Bibliographische Angaben
- Autor: Chris Hakes
- 2007, VIII, 110 Seiten, Maße: 15,1 x 21,2 cm, Kartoniert (TB), Englisch
- Verlag: Van Haren Publishing
- ISBN-10: 9087530277
- ISBN-13: 9789087530273
Sprache:
Englisch
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