The Role of Emotional Intelligence on Productivity Among the Software Professionals

Doctoral Thesis / Dissertation from the year 2018 in the subject Leadership and Human Resource Management - Employee Motivation, Bharathiar University, course: PhD - Doctor of Philosophy, language: English, abstract: The main goal of this dissertation is carrying out the research on the role of emotional intelligence on productivity among the software professionals working at the Thiruvananthapuram Techno park campus, Kerala.Emotional Intelligence plays an important role in domains such as academic performance, job performance, leadership, trust, work-family conflict and stress. Even though many studies including cross-cultural differences are conducted among German (individualistic culture) versus Indian (collectivistic culture) and managerial perspectives on EI differences between India and the United States, no productivity related studies are attempted which covered the knowledge workers. Thus it became pertinent to find out the relationship between emotional intelligence and productivity of Software Professionals of Trivandrum Technopark, Kerala, India.The most valuable asset of a 21st century institution (whether business or non-business) will be its knowledge workers and their productivity. Since knowledge workers have a greater impact in the economy's performance, they are perceived as an important area of opportunity and are starting to be included in organizational strategic plans to improve productivity. Increasing the productivity of knowledge workers provides a prospect for increasing profits by improving the overall process or product instead of simply eliminating costs. In the process of improving productivity, a factor called Emotional Intelligence (EI), a multi-dimensional construct, which includes a precise understanding of the emotion in self and emotional state of others, found to play a critical role.