Warranty Management and Product Manufacture
(Sprache: Englisch)
The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.
Shows how to make warranty management an effective tool for enhancing customer satisfaction.
Uses minimal mathematics...
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The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.
Shows how to make warranty management an effective tool for enhancing customer satisfaction.
Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style.
Written by two of the world's leading experts in warranty management.
Inhaltsverzeichnis zu „Warranty Management and Product Manufacture “
- Introduction and Overview- Products and Product Quality
- Product Warranty
- Warranty Management
- Systems Approach to Warranty Management
- The Role and Use of Data in Warranty Management
- Warranty Cost Analysis
- Warranty Considerations in Product Design and Development
- Implications of Warranty on Production Decisions
- The Role of Warranty in Marketing
- Warranty Logistics
- Reliability Improvement Warranties
- Financial, Societal, and Legal Aspects of Warranty
- Warranty Management System
- Epilogue.
Autoren-Porträt von D. N. Prabhakar Murthy, Wallace R. Blischke
D. N. P. Murthy is the Professor of Engineering and Operations Management in the Department of Mechanical Engineering at the University of Queensland and a Senior Scientific Advisor to the Norwegian University of Science and Technology. He has held visiting appointments at several universities in the USA, Europe and Asia. His current research interests include various aspects of technology management (new product development, strategic management of technology), operations management (lot sizing, quality, reliability, maintenance), and post-sale support (warranties, service contracts). He has authored or co-authored 15 book chapters, 140 journal papers and 130 conference papers.
Bibliographische Angaben
- Autoren: D. N. Prabhakar Murthy , Wallace R. Blischke
- 2005, 1st Edition., 302 Seiten, Maße: 16 x 24,1 cm, Gebunden, Englisch
- Verlag: Springer, London
- ISBN-10: 1852339330
- ISBN-13: 9781852339333
- Erscheinungsdatum: 08.09.2005
Sprache:
Englisch
Rezension zu „Warranty Management and Product Manufacture “
From the reviews:"This is supposedly the final book on the subject from the authors and is being claimed as primarily written for managers ... . The authors also prescribe this book for graduate students of Business Management, Operations Management and Industrial Engineering. ... Overall, the book succeeds in its objective to a very large extent and the reviewer would like to recommend this book to any one who intends to get graduated in the intricacies of warranty designing and administration." (Krishna B. Misra, International Journal of Performability Engineering, Vol. 4 (3), 2008)
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