FedEx Delivers (PDF)

An inside look at leadership practices that enabled the world's
leading shipping company to outthink and outperform its competition

Using firsthand accounts from top leaders at FedEx, FedEx
Delivers explains how the company became an international
powerhouse and one of the most trusted global brands by using
leadership practices that tapped into the creativity and commitment
of its employees.

Both a compelling business story and a prescription for business
success, FedEx Delivers presents a model to show how these
practices created and sustained an innovation culture. Readers will
learn how to apply this model to their organizations for developing
a culture of innovation that evolves with the times and offers
fresh solutions to new challenges.

Innovative thinking and disciplined execution are what made
FedEx a market leader, and they can help any business in any
industry do the same. Each chapter covers a different aspect of
innovation with real-life stories that highlight its effectiveness,
and offers valuable ideas that lead managers through the process of
implementing those practices.

By breaking innovation down to its three simplest
steps-generation, acceptance, and implementation of ideas-and
offering proven leadership practices that really work, FedEx
Delivers offers unique insight and invaluable advice on building an
organization that can adapt to any challenge and meet any goal in
today's highly competitive global economy.