Handbook of Improving Performance in the Workplace, Volume 2, The Handbook of Selecting and Implementing Performance Interventions (PDF)

Introduction to Volume Two. Acknowledgements. Part One: Introduction. 1 HPT Models: An Overview of the Major Models in the Field (Frank S. Wilmoth, Christine Prigmore, Marty Bray). 2 Linking Practice and Theory (Seung Youn Chyung, Shelley A. Berg). 3 The Performance Pyramid (John Wedman). Part One: Editors' Discussion. Part Two: Vision, Mission, Objectives. 4 Future Search (Marvin Weisbord, Sandra Janoff). 5 SWOT Analysis (Doug Leigh). 6 Appreciative Inquiry (Marvin Faure, Jennifer Rosenzweig, Darlene Van Tiem). Part Two: Editors' Discussion. Part Three: Resources. 7 Organizational Restructuring (Sally Lollie, Hillary Leigh). Part Three: Editors' Discussion. Part Four: Expectations and Feedback. 8 Realistic Job Previews (Jim Breaugh). 9 360-Degree Feedback (Eugene Kutcher, John Donovan, Steven J. Lorenzet). 10 Performance Measurement and Management Systems (Ingrid Guerra-López). 11 Achieving Improved Performance Through Managerial Coaching (Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin, Rona S. Beattie). 12 Performance Management Systems (David G. Glidden). Part Four: Editors' Discussion. Part Five: Tools, Environment, and Processes 13 Electronic Performance Support Systems (Frank Nguyen). 14 Performance Aids (Miki Lane). 15 Knowledge Management (Debra Haney, James T. Driggers). 16 The Change Readiness Rubric (Bea Griffith-Cooper, Karyl King). 17 Process Improvement (Marcey Uday-Riley, Ingrid Guerra-López). Part Five: Editors' Discussion. Part Six: Incentives, Rewards, and Recognition. 18 Incentive Systems (Steven J. Condly). 19 Rewards, Positive Reinforcement, and Incentive Systems (Jessica Jean Frumkin). 20 Employee and Executive Compensation (Tahir M. Nisar). Part Six: Editors' Discussion. Part Seven: Motivation and Self-Concept. 21 Motivational Communication (Lya Visser). 22 Career Mentoring (Christine D. Hegstad). 23 Job Crafting (Michelle French). Part Seven: Editors' Discussion. Part Eight: Knowledge and Skills. 24 e-Learning (Ryan Watkins). 25

THE EDITORS

Ryan Watkins is an associate professor with the George Washington University in Washington, DC. He teaches and does research on needs assessment, system analysis and design, instructional design, and distance education. Ryan is the author of 75 E-learning Activities and co-author of Strategic Planning for Success (Pfeiffer), as well as five other books, including Performance by Design, and the E-learning Companion. Ryan is an active member of ISPI and frequent contributor to its journals.

Doug Leigh is an associate professor of education with Pepperdine University's Graduate School of Education and Psychology. His current research, publication, and consulting interests involve cause analysis, organizational trust, leadership visions, and dispute resolution. Doug is co-author of Strategic Planning for Success and Useful Educational Results, a two-time chair of the American Evaluation Association's needs assessment topic interest group, and past editor-in-chief of the ISPI's journal, Performance Improvement.

For more on Ryan and Doug's work, including podcasts with contributing authors to the handbook, visit www.needsassessment.org.

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