Improving Processes for Health Care Delivery (PDF)

Chester Chambers is Clinical Professor of Information Technology and Operations Management at Southern Methodist University where he manages the MS in Business Analytics and Supply Chain Management program. He is also Professor of Practice in Anesthesiology and Critical Care Medicine at Johns Hopkins School of Medicine and served as Co-Director of its Medical Operations Research Core. His areas of research span Health Care Operations, Business Analytics, and Operations Strategy.

Maqbool Dada is a Professor in Operations Management & Business Analytics. He has a joint appointment in Department of Anesthesia and Critical Care Medicine, School of Medicine and and is a Co-Director of its Medical Operations Research Core. Professor Dada is a member of the Armstrong Institute for Patient Safety and Quality and the Malone Center for Healthcare Engineering. He has expertise in the areas of operations management, health care operations, supply chain management and pricing models.



Dr. Kayode Williams is Associate Professor of Anesthesiology and Pain Medicine, and Vice Chair for System Integration and Population Health in the Department of Anesthesiology and Critical Care Medicine within the Johns Hopkins School of Medicine. He holds a joint appointment as Associate Professor at the Johns Hopkins Carey Business School where he co-instructs on-site and field-based courses on Improving Healthcare Processes. He served as Director of the Community-based Pain Medicine Program from 2005-2009, Director of the Blaustein Pain Center at Johns Hopkins Hospital from 2009-2011, and Chief Medical Officer for the Priority Partners Managed Care Organization from 2020-2021. In addition he has served on the Board of Trustees for Howard County General Hospital and is on the Editorial Board of Pain Medicine.