Mapping Experiences (ePub)
(Sprache: Englisch)
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your...
sofort als Download lieferbar
Printausgabe 56.50 €
eBook (ePub) -41%
33.49 €
16 DeutschlandCard Punkte
sammeln
- Lastschrift, Kreditkarte, Paypal, Rechnung
- Kostenloser tolino webreader
Produktdetails
Produktinformationen zu „Mapping Experiences (ePub)“
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition.Emphasize recent changes in business using the latest mapping techniquesCreate diagrams that account for multichannel experiences as well as ecosystem designUnderstand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionabilityExplore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence
Bibliographische Angaben
- Autor: James Kalbach
- 2020, 440 Seiten, Englisch
- Verlag: O'Reilly Media
- ISBN-10: 1492076589
- ISBN-13: 9781492076582
- Erscheinungsdatum: 23.11.2020
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 124 MB
- Mit Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
Kopierschutz
Dieses eBook können Sie uneingeschränkt auf allen Geräten der tolino Familie lesen. Zum Lesen auf sonstigen eReadern und am PC benötigen Sie eine Adobe ID.
Family Sharing
eBooks und Audiobooks (Hörbuch-Downloads) mit der Familie teilen und gemeinsam genießen. Mehr Infos hier.
Kommentar zu "Mapping Experiences"
0 Gebrauchte Artikel zu „Mapping Experiences“
| Zustand | Preis | Porto | Zahlung | Verkäufer | Rating |
|---|
Schreiben Sie einen Kommentar zu "Mapping Experiences".
Kommentar verfassen