Salesforce Service Cloud For Dummies (PDF)
(Sprache: Englisch)
Learn how to provide top-grade customer service anywhere,
anytime with Salesforce Service Cloud
Salesforce Service Cloud empowers your service organization to
interact with customers through any channel and provide an
individualized experience that...
anytime with Salesforce Service Cloud
Salesforce Service Cloud empowers your service organization to
interact with customers through any channel and provide an
individualized experience that...
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Learn how to provide top-grade customer service anywhere,
anytime with Salesforce Service Cloud
Salesforce Service Cloud empowers your service organization to
interact with customers through any channel and provide an
individualized experience that will be worth sharing--for your
customers and for your company. Salesforce Service Cloud For
Dummies is one the first books to focus specifically on
Salesforce Service Cloud software. With it, you'll discover how to
set up a sophisticated support center for your business in a matter
of a few hours. Whether you're a service executive, manager,
support agent, or system administrator, you will discover how to
maximize usage of Service Cloud through best practices and
step-by-step guidelines. This book will help your customer service
departments gain a holistic view of the customers they serve, and
provide your customers with meaningful, efficient interactions.
* Examines how to enable your agents to provide efficient
service
* Discusses how to interact with customers through any
channel
* Offers insights on improving internal communication and
collaboration
* Shows how to resolve customer's questions in a timely
manner
Take advantage of this opportunity to be heard above your
competition with the help of Salesforce Service Cloud For
Dummies.
anytime with Salesforce Service Cloud
Salesforce Service Cloud empowers your service organization to
interact with customers through any channel and provide an
individualized experience that will be worth sharing--for your
customers and for your company. Salesforce Service Cloud For
Dummies is one the first books to focus specifically on
Salesforce Service Cloud software. With it, you'll discover how to
set up a sophisticated support center for your business in a matter
of a few hours. Whether you're a service executive, manager,
support agent, or system administrator, you will discover how to
maximize usage of Service Cloud through best practices and
step-by-step guidelines. This book will help your customer service
departments gain a holistic view of the customers they serve, and
provide your customers with meaningful, efficient interactions.
* Examines how to enable your agents to provide efficient
service
* Discusses how to interact with customers through any
channel
* Offers insights on improving internal communication and
collaboration
* Shows how to resolve customer's questions in a timely
manner
Take advantage of this opportunity to be heard above your
competition with the help of Salesforce Service Cloud For
Dummies.
Autoren-Porträt von Jon Paz, T. J. Kelley
After working with various clients and industries to implement Service Cloud, Jon Paz has witnessed first-hand the transformative value of the product and evangelizes the need for it across verticals. TJ Kelley is a Salesforce.com partner and certified Service Cloud consultant.
Bibliographische Angaben
- Autoren: Jon Paz , T. J. Kelley
- 2015, 1. Auflage, 384 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 1119010705
- ISBN-13: 9781119010708
- Erscheinungsdatum: 15.04.2015
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: PDF
- Größe: 23 MB
- Mit Kopierschutz
Sprache:
Englisch
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