Service Automation in the Public Sector / Progress in IS (PDF)
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Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Ida Lindgren is a Senior Researcher at Linköping University, Sweden. Her research focuses on the effects of digitalization for public sector organizations. She is especially interested in how municipalities and government agencies make use of digital services for communicating and exchanging information with citizens.
Maria Åkesson is a full Professor of Informatics at Halmstad University, Sweden. Her research interests include digital service innovation, digitalization and the transformation of businesses and work life. Maria has conducted research in the public sector, newspaper industry and transportation industry.
- 2022, 1st ed. 2022, 230 Seiten, Englisch
- Herausgegeben: Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson
- Verlag: Springer International Publishing
- ISBN-10: 3030926443
- ISBN-13: 9783030926441
- Erscheinungsdatum: 14.03.2022
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- Größe: 4.52 MB
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