Successful Service Design for Telecommunications (PDF)

Comprehensive reference to successful service design for the
telecommunications industry

Telecommunications companies operate in increasingly competitive
environments. The companies that survive and excel are those
offering the most compelling range of products and services. These
services are complex since they touch all aspects of business.
Service design and implementation skills are therefore the key for
staying on top of the competition.

Successful Service Design for Telecommunications provides
a comprehensive guide into service design and implementation. The
author provides a consistent approach to designing scalable and
operable processes that can be used when designing a variety of
technologically based services; offering concepts, principles and
numerous examples that the readers can easily adapt to their
technological environment.

Key features:

* Defines what telecommunications services are from business,
technical and operational perspectives

* Explains how telecommunications services can be implemented,
including implementation strategies for both new service
introductions and enhancements to existing services

* The principles and management processes described can be used
on all telecommunications services (fixed, mobile, broadband and
wireless) and technology (e.g. IT and Internet) based services

* Includes references to the current best practices and industry
standards and complements the eTom and the OSS/ BSS models proposed
by the TeleManagement Forum

* Features numerous real-life scenarios and examples to support
the discussion on the key concepts of service design

This book will be of interest to managers, service designers,
project managers, IT professionals, operation managers and senior
executives who work in the telecommunications sector. University
students studying telecommunications, IT and service science
courses will also find this text insightful.