User Centric E-Government / Integrated Series in Information Systems (PDF)
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E-Government is about harnessing the information revolution to improve the efficiency of government processes and the lives of citizens. It aims at a citizen centered approach to governance through effective use of the Internet and Information and Communication Technologies (ICTs). E-Government promotes transparency and effectiveness of a government's processes as well as citizens' participation (e-participation) in the affairs of the government. Whereas E-government projects are huge undertakings for government departments, a user-centric approach requires citizens' participation in the design and delivery of e-government services. In both these respects, there are huge challenges and governments require long term commitment as well as correct planning and availability of financial resources to address them.
System design for e-governmental applications is inherently a complex process. In successful e-government projects, appropriately designed technology infrastructure plays a pivotal rule. The technology appropriation process requires that e-government technologies should be in line with the work practices of end users, so that successful usage of these technologies can be realized. E-governmental systems which fail to take into account such human factors result in failure and wasting huge amounts of public money as well as a loss of confidence of the public in such technological infrastructures. It is highly important that citizens are enabled to have access to the appropriate information technology, have knowledge and skills to use the available technology, and have the positive commitment to affect the governments' strategies. So, enabling citizens to effectively participate is much more difficult. This book addresses these inherent challenges and available opportunities with respect to user-centric e-government.
T. Ramayah is currently a Professor at the School of Management in USM. He teaches mainly courses in Research Methodology and Business Statistics and has also conducted training courses for the local government (Research Methods for candidatesdeparting overseas for higher degree, Jabatan Perkhidmatan Awam). Apart from teaching, he is an avid researcher, especially in the areas of technology management and adoption in business and education. His publications have appeared in Computers in Human Behavior, Resources Conservation and Recycling, Journal of Educational Technology & Society, Direct Marketing: An International Journal, Information Development, Journal of Project Management (JoPM), Management Research News (MRN), International Journal of Information Management, International Journal of Services and Operations Management (IJSOM), Engineering, Construction and Architectural Management (ECAM) and North American Journal of Psychology. Having his contributions in research acknowledged, he is constantly invited to serve on the editorial boards and program committees of several international journals and conferences of repute. In addition, T. Ramayah has collaborated with noted companies from various disciplines of business through multiple
Zaigham Mahmood is a researcher and author. He is the author or editor of 14 books, six of which, focusing on the subject of Cloud Computing are published by Springer. Formally, a Reader in Applied Computing and Assistant Head of a Research Group inthe School of Computing University of Derby UK, he now supports the research activity in the School. Dr Mahmood is also a Technology Consultant at Debesis Education Derby UK, a Foreign Professor at NUST and IIUI Universities in Pakistan and Professor Extraordinaire at NW University in S Africa. Dr Mahmood has published over 100 articles in proceedings of international conferences and referred journals. Professor Mahmood is also the Editor-in-Chief of Journal of e-government Studies and Best Practices (JEGSBP), Associated Editor of IBIMA Conference proceedings as well as a member of editorial boards of several international conferences, journals and books. He has also organised conference tracks, special sessions and workshops; and given numerous guest lectures on Cloud Computing, emerging technologies and E-Government.
- 2017, 1st ed. 2018, 256 Seiten, Englisch
- Herausgegeben: Saqib Saeed, T. Ramayah, Zaigham Mahmood
- Verlag: Springer-Verlag GmbH
- ISBN-10: 3319594427
- ISBN-13: 9783319594422
- Erscheinungsdatum: 17.09.2017
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