Windows Installation and Update Troubleshooting (PDF)

Andrew Bettany is a Microsoft Most Valuable Professional (MVP), recognized for his Windows expertise, and a member of the Microsoft Springboard Technical Expert Panel. As leader of the IT Academy at the University of York, UK and Microsoft Certified Trainer, Andrew delivers learning and consultancy to businesses on a number of technical areas including Windows deployment and troubleshooting. He has created and manages the "IT Masterclasses" series of short intensive technical courses, www.itmasterclasses.com, run through his own training company Deliver IT Training Ltd.
Passionate about learning and helping others he frequently donates his time to work with Microsoft. He is a frequent speaker and proctor at TechEd conferences worldwide. In 2011 he delivered a "train the trainer" class in earthquake-hit Haiti to help the community rebuild their technology skills and returned again in November 2013 to deliver a second bootcamp. Very active on social media, Andrew can be found on LinkedIn Facebook and Twitter. He lives in a village just outside of the beautiful city of York in Yorkshire (UK).
Chris Rhodes is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As a Microsoft Certified Trainer for nearly two decades, he has taught Windows technologies to thousands of students, taking them to certification level and beyond. Outside of the classroom, Chris has been involved with various projects including consulting for a variety of customers, and also as a subject matter expert for Microsoft on various projects. In his spare time, Chris can often be found attending and speaking at conferences such as TechEd and MCT and MVP events. Chris is also a founding member of the Windows User Group in the UK where he regularly presents with a passion on topics around Windows.