Connecting Healthcare Worker Well-Being, Patient Safety and Organisational Change

1. Connecting Health Care Worker Well-being, Patient Safety and Organizational Change: The Triple Challenge (Anthony J. Montgomery, Margot Van der Doef, Efharis Panagopoulou, Michael P. Leiter).- Section I. Linking Organisational Factors, Health Care Worker Well-being, and Patient Outcomes.- 2. Job Strain, Burnout, Wellbeing and Patient Safety in Healthcare Professionals (Daryl B. O'Connor, Louise H. Hall & Judith Johnson).- 3. Missed Nursing Care: the Impact on Patients, Nurses and Organisations (Marcia Kirwan and Anne Matthews).- 4. Linking Organisational Factors and Patient Care: Does Healthcare Workers' Well-being Matter? (Kevin Teoh and Juliet Hassard).- 5. Burnout in Primary Care Workforce (Anli Yue Zhou, Maria Panagioti, Henry Galleta-Williams, Aneez Esmail).- Section II. Zooming in on the health Care Context.- 6. Between Balance and Burnout: Contrasting the Working-time Conditions of Irish-trained Hospital Doctors in Ireland and Australia (John-Paul Byrne, Edel Conway, Aoife M.McDermott, Richard W. Costello, Lucia Prihodova, Anne Matthews, and Niamh Humphries).- 7. Doctors Well-Being, Quality of Patient Care and Organizational Change -Norwegian Experiences (Karin Isaksson Rø, Judith Rosta, Reidar Tyssen & Fredrik Bååthe).- 8. The Relationship Between Employee Engagement and Organisational Outcomes in the English National Health Service: An Analysis of Employee and Employer Data in 28 Healthcare Organisations (Christian van Stolk and Marco Hafner).- 9. Governing Health Care Provision - Clinicians' Experiences (Berit Bringedal, Inger-LiseTeig IL, and Kristine Bærøe).- 10. Speaking up About Bullying and Harassment in Healthcare: Reflections Following the Introduction of an Innovative "Speak up" Role in NHSEngland (Jones A, Blake J, Banks C, Adams M, Kelly D, Mannion R and Maben J).- Section III. Developing Cultures that Enable Organisational Change.- 11. Between Taking Care of Others and Yourself: The Role of Work Recovery in Health Professionals

Anthony Montgomery, PhD, is a full professor of work and organizational psychology at the University of Macedonia, Thessaloniki, Greece. His expertise covers burnout, human factors and patient safety within healthcare. He has been involved (either as a Principal Investigator or collaborator) in attracting research funding to the value of 2,912,900 Euros. His research has contributed to: the benchmarking of burnout among healthcare professionals, developing a new measure to assess the patient perspective of quality of care, and action research interventions aimed at organizational change. Furthermore, he is examining the issue of employee in silence in healthcare, and developing mentoring solutions that address both performance and wellbeing.

Efharis Panagopoulou, PhD, is an associate professor of health psychology at the Medical School of Aristotle University in Greece. After completing her doctoral thesis in Leiden University, The Netherlands, she joined the Medical School in 2002 with a European fellowship aimed at attracting research leaders from abroad. To date, she has coordinated several projects in the field of stress, diagnostic mistakes, and clinical decision making. Dr. Panagopoulou is the Principal Investigator of the ORCAB project:"Organisational culture, professional burnout and quality of health care" (7th Research Framework, European Union.) The project involved 10 partners from 9 European countries and the funding budget was 2.1 million Euros. Dr. Panagopoulou was the Head of the Scientific Committee for the EHPS conference in Crete (2011). From April-May 2012 she received a Fulbright scholarship to study the impact of information concealment on couples coping with cancer. She is currently the coordinator of the communication skills training program for medical doctors, and of the Personal and Professional Development program for members of the medical school. Her current research is focused on the role of emotions on