Foundations in IT Service Management basierend auf ITIL® V3
Foundations of IT Service Management based on ITIL® V3
The Official itSMF Handbook on ITIL®!
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has...
The Official itSMF Handbook on ITIL®!
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has...
Leider schon ausverkauft
versandkostenfrei
Buch
46.55 €
Produktdetails
Produktinformationen zu „Foundations in IT Service Management basierend auf ITIL® V3 “
Foundations of IT Service Management based on ITIL® V3
The Official itSMF Handbook on ITIL®!
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
This title covers the following:
PART 1: THE ITIL SERVICE LIFECYCLE
Lifecycle phase: Service strategy
Lifecycle phase: Service design
Lifecycle phase: Service transition
Lifecycle phase: Service operation
Lifecycle phase: Continual service improvement
PART 2: FUNCTIONS AND PROCESSES
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
....and much more!
Comments on this and previous editions of this title include:
Foundations of IT Service Management Based on ITIL V3 is a good meaty clear practical useful book that I am glad to have in my library. And for what you get the price is remarkably cheap.
IT Skeptic www.itskeptic.org
ITIL v3 is defined in 5 new volumes, whereas the summary from Van Haren is squeezed into a single 320 page text. Of course, you are not going to get the level of detail that you'd have if you purchase all 5 books, but if you want someone to have picked out the "best bits" then consider getting this book. Perhaps the best attribute for the book is that it strips away a lot of the superfluous text that surround some of the new concepts. That in itself is a worthwhile reason to consider getting it. I would have liked to have seen more original diagrams, most of the pictures are taken directly from the original ITIL v3 volumes. There is a full 30 page glossary at the back of the book that is based on the official ITIL v3 Glossary.'
Roger Purdie, Quintica, Australia
'Jan van Bon/Ivo van Haren and their team have again delivered a great foundations book - a standard that deserves its place in every ITIL practitioner's library. Hats off!' Gerard Blokdijk, Brisbane, Australia
"... no single book have I recommended more highly than this. It consolidates the focus and understanding of the core ITIL books ... in an easy to read and efficient manner. No fuss - no fluff. Without exception it's the one book reference to IT Service Management"
"... if you're looking for the best introductory ITIL book on the market, this is absolutely it."
"... in my opinion (this book) should be read by all IT professionals."
"... this book is among the best I've read this year, and (it is) certainly among the most important books published this year for IT operations and infrastructure professionals."
The Official itSMF Handbook on ITIL®!
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
This title covers the following:
PART 1: THE ITIL SERVICE LIFECYCLE
Lifecycle phase: Service strategy
Lifecycle phase: Service design
Lifecycle phase: Service transition
Lifecycle phase: Service operation
Lifecycle phase: Continual service improvement
PART 2: FUNCTIONS AND PROCESSES
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
....and much more!
Comments on this and previous editions of this title include:
Foundations of IT Service Management Based on ITIL V3 is a good meaty clear practical useful book that I am glad to have in my library. And for what you get the price is remarkably cheap.
IT Skeptic www.itskeptic.org
ITIL v3 is defined in 5 new volumes, whereas the summary from Van Haren is squeezed into a single 320 page text. Of course, you are not going to get the level of detail that you'd have if you purchase all 5 books, but if you want someone to have picked out the "best bits" then consider getting this book. Perhaps the best attribute for the book is that it strips away a lot of the superfluous text that surround some of the new concepts. That in itself is a worthwhile reason to consider getting it. I would have liked to have seen more original diagrams, most of the pictures are taken directly from the original ITIL v3 volumes. There is a full 30 page glossary at the back of the book that is based on the official ITIL v3 Glossary.'
Roger Purdie, Quintica, Australia
'Jan van Bon/Ivo van Haren and their team have again delivered a great foundations book - a standard that deserves its place in every ITIL practitioner's library. Hats off!' Gerard Blokdijk, Brisbane, Australia
"... no single book have I recommended more highly than this. It consolidates the focus and understanding of the core ITIL books ... in an easy to read and efficient manner. No fuss - no fluff. Without exception it's the one book reference to IT Service Management"
"... if you're looking for the best introductory ITIL book on the market, this is absolutely it."
"... in my opinion (this book) should be read by all IT professionals."
"... this book is among the best I've read this year, and (it is) certainly among the most important books published this year for IT operations and infrastructure professionals."
Klappentext zu „Foundations in IT Service Management basierend auf ITIL® V3 “
Das Offizielles Handbuch für ITIL® v3!Dieses Buch ist das klassische Handbuch der Industrie auf dem Gebiet von ITIL geworden. In den Jahren hat dieses maßgebende Handbuch seinen Platz auf den Bücherregalen und in den Aktenkoffern der Industrieexperten erworben, während sie best practices innerhalb ihrer Organisationen einführten.
Diese Version basiert sich auf ITIL V3. Als Leser werden Sie erfahren, dass dieses Buch alle Hauptaspekte des ITIL V3 Lebenszyklus-Ansatzes umfasst und diese kurz und verständlich beschreibt. Nicht nur diejenigen, die bereits mit der ITIL Version 2 vertraut sind, werden erfreut darüber sein, dass in diesem Buch sämtliche Prozesse separat aufgeführt und im Detail beschrieben werden. Auch für viele andere Leser macht es einfacher, auf die einzelnen Prozessaspekte zuzugreifen, die für Ihr Service Management Tagesgeschäft entscheidend sind.
Dieses Buch umfasst:
TEIL I: DER ITIL SERVICELEBENSZYKLUS
Servicelebenszyklus: Konzept und Überblick
Lebenszyklus-Phase: Service Strategy
Lebenszyklus-Phase: Service Design
Lebenszyklus-Phase: Service Transition
Lebenszyklus-Phase: Service Operation
Lebenszyklus-Phase: Continual Service Improvement
TEIL II: FUNKTIONEN UND PROZESSE
Einführung in Funktionen und Prozesse
Funktionen und Prozesse in Service Strategy
Funktionen und Prozesse in Service Design
Funktionen und Prozesse in Service Transition
Funktionen und Prozesse in Service Operation
Funktionen und Prozesse in Continual Service Improvement
Inhaltsverzeichnis zu „Foundations in IT Service Management basierend auf ITIL® V3 “
INTRODUCTION Background
Why this book
Organizations
Differences with previous editions
Structure of the book
How to use this book
PART 1: THE ITIL SERVICE LIFECYCLE
Introduction to the Service Lifecycle
Introduction to ITIL
IT Governance
Organizational maturity
Benefits and risks of ITSM frameworks
Service Lifecycle: concept and overview
Lifecycle phase: Service strategy
Lifecycle phase: Service design
Lifecycle phase: Service transition
Lifecycle phase: Service operation
Lifecycle phase: Continual service improvement
PART 2: FUNCTIONS AND PROCESSES
Introduction to Functions and Processes
Introduction
Management of processes
Teams, roles and positions in ITSM
Tools used in ITSM
Communication in IT service organizations
Culture
Processes, projects, programs and portfolios
Functions and processes in the lifecycle phases
Functions and Processes in Service Strategy
Financial Management
Service Portfolio Management (SPM)
Demand Management
Functions and Processes in Service Design
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Functions and Processes in Service Transition
Transition Planning and Support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing
Evaluation
Knowledge Management
Functions and Processes in Service Operation
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
Monitoring and Control
IT Operations
Service Desk
Functions and Processes in Continual Service Improvement
CSI Improvement Process
Service Reporting
Bibliographische Angaben
- Autor: Jan van Bon
- 2008, 406 Seiten, mit Abbildungen, Maße: 17 x 23,9 cm, Kartoniert (TB), Deutsch
- Verlag: Van Haren Publishing
- ISBN-10: 9087530595
- ISBN-13: 9789087530594
Kommentar zu "Foundations in IT Service Management basierend auf ITIL® V3"
0 Gebrauchte Artikel zu „Foundations in IT Service Management basierend auf ITIL® V3“
Zustand | Preis | Porto | Zahlung | Verkäufer | Rating |
---|
Schreiben Sie einen Kommentar zu "Foundations in IT Service Management basierend auf ITIL® V3".
Kommentar verfassen